1.9 Print And Send To Customer

Reference: Process Customer Request For Literature and Forms Process Model - Page 1 for the associated business process diagram.

Actor/Role: CC&B

Description: CSR or Authorized User prints the literature or form and mails it on to the customer.

Entities to Configure

•	Characteristic Type: CM_FILE

•	Portal: CI_DASHBOARD-Dashboard

•	Zone Type: F1_DE_SINGLE-Infor Date Explore, Single SQL

•	Zone: CI_DOCTDB-Literature Request

Business Objects

•	BO CI_DocumentTemplate - Document Templates

Note: Populate Option Type File Directory with spl/V230_CCB_DEMO_BLD21_LIN_ORA_WLS/splapp/billView/, (Emailing Files); Defines the default file directory in which files need to be stored to be attachable to emails.

Note: Populate Option Type File Directory with spl V230_CCB_DEMO_BLD21_LIN_ORA_WLS/splapp/billView/, (Emailing Files); Defines the default file directory in which files need to be stored to be attachable to emails